OtC Senior Analyst

IAG GBS

Краків

зарплата: -

повна зайнятість

трудовий договір

Досвід роб: Так

Резюме: Так

Oпис роботи

To ensure the accurate, timely collection of accounts receivable from a range of clients, carrying out approved operational processes within area of responsibility Managing and resolving queries escalated from the BPO and clients by established protocols while championing excellent service and continuous process improvement Identification and implementation process improvements that drive efficiencies Managing financial risk and adhering to internal and external compliance obligations as a key part of this role; providing information to internal and external auditors as required In addition, you will make an impact in this role by… • Performing quality control against SLAs • Resolving day-to-day queries and operational issues from the BPO and suppliers, escalating as needed to ensure timely resolution • Invoice processing of BPO embargoes countries • Carrying out period end reporting process and support the audit process as required, month-end/closing reporting, QE reporting including balance sheets • Continually searching for process improvement opportunities, monitoring process and performance and making recommendations for changes • Making changes to standard operating procedures as needed • System set up and information table changes, e.g. customer ratings, guarantees • Supporting migration and improvement projects within the scope of services • Assuring proper documentation and understanding of the process, including monitoring of process change, as required by the business • Maintaining and updating DTPs • Performing OTC activities: cash collection, dunning process, debt collections, credit issues, account reconciliation • Participating in finance and cross-functional projects • Quality assurance and service delivery reporting • Supporting the Offshore Team in running and controlling transactional processes • Timely and accurate processing of chargeback claims in various formats and dealing with enquiries/queries relating to the chargeback process • Developing onshore function towards excellence in ICFR and operational control • Operational responsibility for the performance of third-party BPO service provider

вимоги

• Degree in business discipline or previous experience in finance required • Proven knowledge of the airline industry and its solutions would be an asset • SAP experience highly desired • Fluent in English, verbal and written, fluent in Spanish will be an asset • Excellent analytical and cooperation skills • Focused on excellence and results • Minimum of two years’ experience in an international environment • Transition experience including writing and updating procedures, process maps • OTC expertise focused on automation and process improvements

зарплата

The chance to be the change leader in a very dynamic industry. We have a multicultural environment with an amazing office to enable you to do your best work. We take care of our employees by providing them with work life balance, health insurance and a benefits platform. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

взяти участь

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