Service Management Lead



зарплата: -

повна зайнятість

трудовий договір

Досвід роб: Так

Резюме: Так

Oпис роботи

The role require strong communicator, that is able to commit and deliver on time, set deadlines and ensure activities are having expected pace. You need to have a good understanding of how to build relationship, influence and get things done in fast paced , multinational environment. You will make an impact in this role by… • Performing quality control against SLAs Supporting service relationship with the designated Business Providers, Internal Clients and Business Operations, acting as the single point of contact for performance management and governance matters • Proactive stakeholder communication: regular conference calls resulting in action plans. Schedule, organize and carry on regular service reviews in collaboration with GBS Team Leaders and the BPOs and any other functional areas when relevant • Providing comprehensive information on the service performance metrics to the various stakeholders with the objective to facilitate performance management and collaboration related discussions • Identifying areas for improvement within the framework and contribute to projects and initiatives related to optimizing the process of performance management, stakeholder’s satisfaction and governance • Keeping all administrative documentation up to date as per GBS policies; Initiate preparation and sign-off of new contract documentation in cooperation with the Service Provider Performance Lead;


• Finance process knowledge, preferably obtained in an international company coupled with Strong business, procurement and financial acumen with the ability to evaluate, analyse and solve problems • Working experience in monitoring and reporting performance indicators underpinned by proper understanding of the corporate compliance & controls standards • Proven track of negotiation and influencing, capacity to align diverse views and gain consensus, providing clarity and direction on what is to be achieved and break down barriers that get in way of effective team working • Excellent business analytical skills and commercial awareness allowing to identify gaps and drive continuous improvement of service satisfaction • Ability to prioritize and maintain clear focus in constant ambiguity and change, using knowledge, judgment, resilience, and courage to resolve conflicting priorities and manage crises in an environment with tight deadlines and finite resource and uncertainty • Excellent written and spoken English


• The chance to be the change leader in a very dynamic industry. • We have a multicultural environment with an amazing office to enable you to do your best work. We take care of our employees by providing them with work life balance, health insurance and a benefits platform. • We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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